Refund policy

Our Commitment to Your Satisfaction

At Uptown Designs, we want you to love your jewelry. If for any reason you are not completely satisfied with your purchase, we are happy to help you with a return.

Our Policy

We offer a 14-day return window. You may initiate a return for eligible items within 14 days of the delivery date.
To be eligible for a return, your item must be unworn, untarnished, and in the same condition that you received it. It must also be in its original packaging.

How to Initiate a Return

To start a return, please contact us at [INSERT CUSTOMER SERVICE EMAIL HERE] with your order number and the reason for your return. We will provide you with instructions on how to proceed.

Shipping Your Return

Customers are responsible for covering the cost of return shipping.
We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

Refunds & Store Credit

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, you may choose one of the following options:
1. A full refund to your original method of payment.
2. Store credit in the full amount of your original purchase.

Please allow up to 5-7 business days for the refund to be processed and reflected in your account.

Exceptions & Non-Returnable Items

Please note that the following items are not eligible for returns or refunds:
- Custom orders and personalized pieces.
- Items marked as "Final Sale."

If you have any questions about our policy, please do not hesitate to contact us.